Terms and conditions

1. Purpose  

The Terms and Conditions (“the Agreement”) will govern  the relationship under which  Diacheo Ltd T/A Diacheo Coaching (or “the Coach”) will provide personal  coaching services to the Client. Coaching is a  partnership designed to help the Client clarify goals, identify obstacles, and develop strategies for success and personal  development. 

2. Coaching Services 

2.1 The Coach will provide personal coaching sessions as agreed upon (e.g., weekly, biweekly) via either in-person / video call / phone, as appropriate. 

2.2 Each session will last approximately 30 minutes for a Discovery session and 60  minutes for a full coaching session.

2.3 The number of sessions and frequency will be mutually agreed upon. 

2.4 The Coach may assign tasks or exercises between sessions to support the Client’s progress. 

3. Fees and Payment 

3.1 Payment is due in advance of the start of the coaching. 

3.2 Accepted payment methods include: Stripe, or upon request direct banking transfer. 

3.3 Late payments may result in suspension of services until the balance is paid in full. 

3.4 All fees are non refundable. 

4. Cancellation and Re-scheduling Policy 

4.1 Clients must give at least  24 hours' notice to reschedule or cancel a session.

4.2 Cancellations with less than 24 hours' notice may be charged in full. 

4.3 Sessions not attended without prior notice will  be forfeited and non-refundable. 

5. Confidentiality 

5.1 All personal and sensitive information shared during coaching sessions will be kept confidential, except where disclosure is required by law. 

5.2 The Coach agrees not to disclose any information pertaining to the Client  without written consent. 

6. Responsibilities 

6.1 Coach’s Role: The Coach is not a licensed  therapist, counsellor, or  medical professional and does not diagnose or treat any mental or  physical health  conditions. 

6.2 Client’s Role: The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, and actions  arising from or resulting from the coaching relationship. 

7. No Guarantees 

The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, and that progress depends on the Client’s effort, openness, and consistency. No specific outcomes or results are  guaranteed. 

8. Termination of  Agreement 

8.1 Either party may terminate this agreement at any time with 7 days’ written notice. 

8.2 The Client will be refunded any unused prepaid sessions, minus any applicable fees for late cancellations or completed sessions. 

9. Limitation of Liability

The Coach shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to this Agreement. Liability is limited to the amount paid by the Client under this Agreement. 

10. Dispute Resolution

10.1 In the event of a dispute, both parties agree to attempt mediation before pursuing legal  action. 

10.2 This Agreement shall be governed by English law. 

11. Entire Agreement 

This Agreement is to be read together with any other written agreements between us. Together they constitute the entire understanding between the Coach and the Client. In the event of contradiction, this Agreement will take precedence. 

12. Acknowledgment and  Consent 

By engaging with Diacheo’s services it is implied that you have read, understood, and agreed to abide by this Agreement.